Reply To: Native Instruments Christmas Season Deals, Sales €/$25 Voucher Code

[Kirean]

On peter said

I have to respectively disagree that NI is disrespectful to their customers.

Wasn’t necessarily talking about Native per se, albeit the $25 off can be a bit of a meh if you’re keeping track of deals. Aside from 3rd party content, a lot of it/most you’ll get anyway if/when you upgrade/update your Native package. But that’s just my use case. And I agree. A smaller coupon or percentage one off sale items would do a lot more to perhaps push you over your line and grab something spontaneously.

My rant was more of a general thing that I’ve noticed going around, where people have had minor problems and their blight has been met with basically soft spoken FU’s.

And in the same vein, if a customer does a mistake and immediately tries to correct it, it can be met in a rather dismissive and hostile way instead of finding a workable resolution. But when the companies themselves f-up in some kind of a way, they’ll go out their way to guilt trip and ask for understanding. For some companies, it feels like it’s a one way street.

On that note:

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