Reply To: Studio One 30% Off until Jan 3

[jude77]

On peter said

On mibby said

Off the top of my head, it’ll add ALL of the peripheral software, like the Consoles and Batch Processor which I’ve been eyeing for a while. It’s silly that a $25 difference in update price every 2 years or so really got my attention, but it did. (?)

PS. I’m still really annoyed – and mystified – that they killed of the forum …

Yeah, their killing off their forum. From a customer perspective, sucks. From a business perspective, it is absurd.

From a brand’s perspective, having a support forum (1) lowers the cost of providing customer support, (2) creates a community of users that can help expose the brand to new users, (3) provides a direct channel for the brand that enables better understanding of how users think and to float new product.

Those are all great points.  Back in my Cakewalk days if I had a problem I always went straight to the forum for an answer, rather than support, because it was quicker (you could usually get an answer in an hour or two).  Plus, I was surprised at how connected I felt to the other users.  I remember on one occasion telling my wife, “It’s really a great bunch of guys” as if we were a coffee klatch that was reminiscing on our days in boot camp together.  I also noticed that the good will I had towards the other forum users I transferred to Cakewalk itself.  Given that, as well as Peter’s comments, I really hope PS will give a bit more thought to having a forum.  It seems like a hugely valuable asset to me.

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