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Forums › DEALS › Virtual & Physical Music Gear Deals › The Best Service Website Is BACK!!! [The Deals are Back!!!] › Reply To: The Best Service Website Is BACK!!! [The Deals are Back!!!]
I doubt they’re going under, but being down 5+ days means something catastrophic must have happened.
However, if it’s a hack that involved customer data, they’d probably have to had reported that already as they’re based in EU.
If they don’t have an internal web team and outsourced the backend to another company, and that another company effed up, I can see why trying to get someone else on the case might lead to great delays.
But whatever it is, doesn’t excuse the non-existent communication.
Luckily I only own some of their Kontakt libraries, so I’m only slightly tense… but holy crap if this isn’t a reminder that putting activation servers into your products comes with great responsibility.