Reply To: So Sweetwater customer support (via email) is nonexistent?

[Brian]

That’s a bummer!  I had not ordered anything from Sweetwater for a couple years but ordered a PDF format book recently.  It was late evening and I didn’t look for it until the next day.  I had an email that there was a problem processing.  I realized right away that my card on file probably expired (it had).  Once I updated it and sent an email to “my customer service rep” I had the PDF in less than 10 minutes and a reply from the rep.  Certainly if they have some policy against outside US sales they should be up front about it and at least have a canned response for email queries.  I supposed they could be waiting on the publisher, but you still deserve a reply/update.