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Forums › DEALS › Virtual & Physical Music Gear Deals › So Sweetwater customer support (via email) is nonexistent? › Reply To: So Sweetwater customer support (via email) is nonexistent?
That’s a bummer! I had not ordered anything from Sweetwater for a couple years but ordered a PDF format book recently. It was late evening and I didn’t look for it until the next day. I had an email that there was a problem processing. I realized right away that my card on file probably expired (it had). Once I updated it and sent an email to “my customer service rep” I had the PDF in less than 10 minutes and a reply from the rep. Certainly if they have some policy against outside US sales they should be up front about it and at least have a canned response for email queries. I supposed they could be waiting on the publisher, but you still deserve a reply/update.
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