Reply To: Karanyi Customer Experience. Caveat Emptor.

[jorge]

@peter thanks for sharing and thanks for your offer, but I don’t trust today in Karanyi. Tomorrow… I will see.

I can not understand, why after share with them the failure and the glitch (I gave them all the info. The glitch and and how to find that info using Google with a simple text search to show them that the site was not comprometed), they didn’t give me a “thank you” or a “we have to talk”,… they blocked me directly without reply me. And the worst thing was that they blocked the products that I bought too.

Due that, I don’t want to know anything from them.
Karanyi didn’t want to think, hear, or take the correct decision.
They could to have do the same, after take a talk with me, but they took the quick and easy way, the frustation way.
They took me as a thieft and I can not accept that.

What I’m about to say isn’t excessive pride.
They should apologize to me.
I don’t want to talk to them again to resolve the relationship with a client they broke off.

So, today, I say to Karanyi:
You take your way that I will take mine.
I don’t know what will happen in the future, but they should change the things how they trust in their customers.

Computer scientist by profession, and musician as a hobby
https://jorgeserranomusic.com/

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