Reply To: Karanyi Customer Experience. Caveat Emptor.

[peter]

I think this situation can easily be resolved. There’s nothing in what you’ve shared that leads me to believe that Karanyi is a bad company. They just — wrongly — thought that you could be a bad actor. I just sent them a message using their contact form (I don’t know anyone from the company, I’m just a regular paying customer). I linked to this thread.

As a customer, I only once reached out to their customer support, and it was a very positive experience. So, my guess is that they’re decent people, they just — wrongly — believed that you were a bad actor. I could understand that misperception after you grabbed a bunch of their products without paying. Yes, they should have spent more time listening, but even good small businesses make mistakes.

I believe that all of this is a result of misunderstandings, not bad intentions, and can easily be resolved. I hope that will happen soon.

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