Reply To: Karanyi Customer Experience. Caveat Emptor.

[peter]

On karanyi said

Hi Jorge,

I’m Dani Karanyi, founder of Karanyi Sounds. I’ve checked our system with the team, and we couldn’t find any record of the case you mentioned. Just to clarify our general approach: we never block anyone who contacts us in good faith—especially not someone who points out a potential security issue, even if they accessed free content from us. While such cases are rare, we typically express our appreciation and even offer a gift coupon as a thank-you.

If you could share the exact case you’re referring to—or send me the details—that would really help. We’re a small team, but we take customer support and artist-first communication very seriously. That’s why I personally want to follow up on anything that may not reflect our values.

That said, I wasn’t able to find your message on LinkedIn. If you could DM me your real name and the email you used for purchases or support tickets, it would allow us to investigate properly. Otherwise, we simply don’t have enough to go on.

Also, from what I can see, it appears you haven’t actually made any purchases from us so far. All the downloads associated with your name in our system are free products—you haven’t bought any paid items. The only exception is Synths DX, which you also downloaded using a free coupon.

Given this, I honestly don’t understand why you’d feel the need to hate on us—especially since there’s been no financial loss on your end. Yet despite that, your comments are quite publicly disparaging.

Looking forward to hearing your thoughts.

Also, thanks to Peter for flagging your comment—appreciated.

Looking forward to your reply,
Dani

Thanks for coming here and responding.

I do get the sense that we can get this resolved. Jorge has told me that he has purchased several products from your site and retail partners. Hopefully, he can respond and we can get to a better place. I am optimistic.

To our community, when a developer takes the time to respond and listen, as Dani has. that says a lot about them and their values. My take is that this all resulted from a misunderstanding, and if everyone can listen to one another, it can be resolved. I know that Jorge has made clear that he likes their work. Of course, I do too, and I’ve only had good experiences. Until the other day, Dani didn’t know who I was or that I have this community, so it’s not due to any favoritism; I’ve just been a regular customer.

Just be kind and respectful, listen to each other, empathize, and I believe we’ll get there and the thread can go back to appreciating Karanyi’s plugins.

LinkedMusicians Founder. Your friend who keeps the beat.

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