Reply To: Karanyi Customer Experience. Caveat Emptor.

[jorge]

Thank you all for your support!

I think this is an excellent opportunity for Karanyi to learn, improve, and teach them how to properly handle a difficult situation.
But this is only possible if they want it.

First, I confirm that I have not received any communication from Karanyi.

Second, a self-criticism.
Please excuse me for using the word “hate” and not explaining the “why” in one of my messages. I didn’t handle it well.
“Hate” is a harsh, rude, and negative word, but I want to clarify that I wasn’t referring to Karanyi products, but rather to the company and how they manage their relationships with their customers.

Regarding the coupons, I would like to clarify that the ones I used were generated by the Karanyi website; I didn’t purchase them through a retailer, and I had to log in to get them… as a customer!
I think this is a key point in this story.
Anyway, I still think Dani is very busy or that he keeps investigating, but the truth is, I’m very disappointed because I thought it could be a great opportunity to put things right and prove myself wrong, which apparently isn’t the case.

But I trust people and I like giving second chances.

Otherwise, thank you very much, Peter, because I find it very helpful to share these kinds of experiences with respect and an open mind.
Next time, I’ll try to avoid the bad language and share the “why.”

I’m learning too.

Computer scientist by profession, and musician as a hobby
https://jorgeserranomusic.com/

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