Reply To: Karanyi Customer Experience. Caveat Emptor.

[peter]

My email to Karanyi following this thread:

“I’m certainly not telling anyone how to run their business, but when the member of LinkedMusicians (also, KVR, VI-Control, and Cakewalk Forums) posted his experience on the site’s forum, I anticipated that after giving the developer a chance to respond, the situation would be happily resolved. I didn’t expect that Dani would come there make one post, ask the guy a question — which he answered — and Dani never returned. Not just as a business person, but as a customer, that was a terrible look, and to be really candid, it destroyed my opinion of your company.

The guy who posted is a community member, not a real-life friend of mine or an acquaintance. He seems like a very reasonable person. He’s been posting his bad experience about Karanyi for at least a couple of years — starting at Cakewalk Forums, which is where our community grew from. I’m not sure if Dani forgot to get back to the guy or not, but i actually stopped posting deals from Karanyi after that. He would have been better off not responding than the post he made. As I wrote in that thread, any of our community members can post deals from Karanyi, but after witnessing how that guy was treated, I no longer can. I created this community to be non-toxic, but also a place where customers of sample library and plugin developers can share their opinions and experiences honestly, because I know that the big forums are increasingly censoring negative experiences about their advertisers. I’ll never do that. I want developers to be treated with respect — and I wasn’t crazy about this guy writing that he hates Karanyi, but after what he shared, I can understand why he does. Mark me down as disappointed in Karanyi and how they treated that guy. That was wrong and, I think, rather foolish.

– Peter”

LinkedMusicians Founder. Your friend who keeps the beat.

Check out my music. 

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