Reply To: Karanyi Customer Experience. Caveat Emptor.

[jorge]

@pete I understand your intention, and it’s commendable.

One thing here to be clear:
I am not talking about the Karanyi products.
I am talking about the Karanyi customer experience only.

Your comment encourages me to add more information about what happened, because if they access this thread, I want they to read it, even people from Karanyi who may not have received all the information correctly.

I should point out that the link Google gave me was from Karanyi.
A web page from their website.
That page was empty (title, footer and little more), but when I logged in with my username, sometimes (not always), it generated a voucher for my user.
I tried the voucher one day, and it worked. I thought that was because I have bought some product in the past.
A time later, when I went to that web page, I received other voucher, and I tried to use it… and it worked.

I mean… I didn’t do anything strange.
Everything was really simple, straightforward.
I didn’t force anything at all.

If Karanyi had a bug or glitch there, it was Karanyi’s fault.
But after I notified them, they decided to sanction me.

Was it my mistake to use the coupon?
Depends.
I had to do something easy. To wait to see an offer from Karanyi, and use the voucher.
I didn’t do any strange action from my side.
And yes, doing tests, I used some vouchers to get free products from them.

I have to share here that I have found other glitches and back doors with other companies and developers, and I have notified them the failures.
I have received some “thanks” messages, I maintain my account with all those companies, and one time, a developer told me after be notified that he would like to receive some of money in one free purchase I did,… and I payed to that developer.

I mean that there are many ways to manage this.
But Karanyi, has been the worst in my experience.

I think that some companies have to learn in the path of the customer experience and open the view to try to understand all spaces.

• This reply was modified 3 months ago by jorge.

Computer scientist by profession, and musician as a hobby
https://jorgeserranomusic.com/

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