Reply To: Karanyi Customer Experience. Caveat Emptor.

[jorge]

@pete I understand your intention, and it’s commendable.

One thing here to be clear:
I am not talking about the Karanyi products.
I am talking about the Karanyi customer experience only.

Your comment encourages me to add more information about what happened, because if they access this thread, I want they to read it, even people from Karanyi who may not have received all the information correctly.

I should point out that the link Google gave me was from Karanyi.
A web page from their website.
That page was empty (title, footer and little more), but when I logged in with my username, sometimes (not always), it generated a voucher for my user.
I tried the voucher one day, and it worked. I thought that was because I have bought some product in the past.
A time later, when I went to that web page, I received other voucher, and I tried to use it… and it worked.

I mean… I didn’t do anything strange.
Everything was really simple, straightforward.
I didn’t force anything at all.

If Karanyi had a bug or glitch there, it was Karanyi’s fault.
But after I notified them, they decided to sanction me.

Was it my mistake to use the coupon?
Depends.
I had to do something easy. To wait to see an offer from Karanyi, and use the voucher.
I didn’t do any strange action from my side.
And yes, doing tests, I used some vouchers to get free products from them.

I have to share here that I have found other glitches and back doors with other companies and developers, and I have notified them the failures.
I have received some “thanks” messages, I maintain my account with all those companies, and one time, a developer told me after be notified that he would like to receive some of money in one free purchase I did,… and I payed to that developer.

I mean that there are many ways to manage this.
But Karanyi, has been the worst in my experience.

I think that some companies have to learn in the path of the customer experience and open the view to try to understand all spaces.

Computer scientist by profession, and musician as a hobby
https://jorgeserranomusic.com/

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