Reply To: Karanyi Customer Experience. Caveat Emptor.

[jorge]

Hi Dani

Thanks a lot for your comment and nice to meet you.

I think that your understanding is wrong. I have made numerous purchases from Karanyi and its retailer partners.

Karanyi Sounds
08/04/2022
23,64€

Karanyi Sounds
09/04/2022
13,46€

Audio Plugins Deals
27/04/2022
14,69€

VST Buzz
03/06/2022
18,15€

Karanyi Sounds
12/06/2022
9,09€

Total: 79,03€

About If I was banned or not, this is the message that Oliver wrote me after contact you about this situation:

Hi Jorge,

 

We consider all past transactions done from our side. Because of the usage of the coupons that you used for the latest purchases we cannot grant you access to that account anymore.

 

I hope you understand.

 

Best:
oliver

 

KaranyiSounds.com

Considering this information, could you understand my disappointment with your company and my attempts to reach out to you privately, not being responded to with any degree of courtesy and professionalism?

I have tried to solve things with your company.
I have been open and honest, and have been treated poorly.
I get it if you’re company is upset about the glitch, but I have been a paying customer of your company, both directly and through its retailer partners, and the treatment I’ve received has been abysmal.
If your company would have told me that the glitch sale items would be deactivated, that’s fine, but it went on a mission to stop the products I paid for from Karanyi direct and his partners from working and I think that was unprofessional and simply wrong. I would hope you could understand and admit that mistakes were made by your company.
I don’t expect you to be perfect, but this seems malicious against a customer.

In the other hand, a thing that Karanyi did well:
– Karanyi returned me the money in the 3 purchases done. Thank you. All correct with Karanyi.

Other indirect actions I had to do:
– I could recover the money I paid with VST in a voucher that I had to use in other moment.
– With Audio Plugins Deals was different, because they gave me a voucher with them that I can not use because is in in the wallet rewards system of that company, and it is impossible to use it.

 

Dani, trust me. I appreciate your work and effort, the Oliver ones too and the rest of your team.
I don’t want to hurt your company, reputation and the hard work that you do but these are the facts.
I try to understand your position.
Try to do the same with me.

I know that everything I’m sharing with you will make you better.

Kr,

Jorge

 

Computer scientist by profession, and musician as a hobby
https://jorgeserranomusic.com/