Reply To: APD Deal: Symphonic Production Bundle by EastWest Sounds – 82% Off for $129

[Kirean]

It wasn’t a glitch glitch. Just that they had a voucher that worked alongside with the sale for a bit. And then another day, it didn’t work anymore. Nothing crazy or fancy.

Had it been a clear pricing error where you get something for obviously too low of a price, then yeah. Questionable. Or a glitch where you get things free that you shouldn’t. That’s iffy as hell. Knowingly and clearly abusing a system can indeed be icky as heck.

(Luckily) the big ones often can and have features in place where they can cancel a purchase in case it’s clearly an error & not intended.

Companies also shouldn’t be too surprised when/if people do try to jump at great deals.

Having been part of smaller scale eCommerce here and there along with some other web service bullcrap throughout the years, I’m also of the opinion that when you start asking for people’s money (or information) it puts up certain expectations and requirements on you (and the bigger you are, the more should be expected from you). Be it data security, running a site that works and especially doesn’t screw up the user and their finances (due to glitches.) etc. etc. The users of the site have to be able to rely on the website and the information/functionality that’s available to them.

Browsing plugins for the past year and a half or so, it baffles me how, compared to other fields where I’m actively doing purchases, audio plugin sellers seem to have a lot more problems with their sites and sales. If you’re pushing forward sales etc. without testing or putting up sales when you’re not in the office to see how things start out… well, sometimes you wonder that maybe someone ought to launch them when there’s a chance to respond in a timely manner in case errors start showing up.

As a consumer however, companies are not your friends. Consumers shouldn’t feel like they “owe” anything to companies. Which doesn’t exclude the fact that some companies do need to be championed more than others (within reason) if they really treat their consumers and users great & with respect, show great moral standing etc. and bring great value to the consumer without trying to f them over at every chance (and in turn, that quite often builds loyalty and consumers are more inclined to give them money more spontaneously, even if they know one might get things cheaper down the line.)

And on a personal level, if I’ve gotten something a bit more cheaper I’ve usually spent a lot more in the long run. Sometimes you need a gentle push to go from “eh, maybe another time” to “it’s noodles for a month”. But for sales, I look a the lowest price that the product has been available (excluding crazy glitches) and then value the future deals based on that baseline. More often than not, the product needs to go as low or lower to make me want to click the buy now button.