Reply To: Get Total Studio 5 MAX fo$/€99.99 (TS4 MAX users) and intro prices all around

[peter]

On RSMcGuitar said

Buyer beware….

 

 

I get that there seems to be a problem that has been identified by multiple people here and Peter appears to be attempting to help get it fixed. How long has this problem gone on?

FTR, I’m good with you sharing on the forum, but this thread has turned very hostile and all of this can be expressed without the venom.
I get that you, Fleer, and, I think, Bapu, are frustrated and I really apprecaite all of you and would like to see this resolved — and I want people to share good and bad experinces here, but we still want to uphold values of civility and respect for one another — including developer members — as long as they’re ethical. While IK may be not acting quickly,  no evidence has been presented that theyre unethical as you’ve asserted, and I don’t think Peter deserves to be treated in the manner you’re treating him, making personal and professional attacks, which clearly violate the written policy of this community.

As I understand it, Peter doesn’t manage customer or tech support and those employees don’t report to him.  He handles digital marketing and affiliate marketing. So the most he can do is ask his fellow employees to take care of things.

If there’s more to the story, please share it. Because the “whitewashing” is a highly inflammatory statement, and I don’t see anything that warrants that kind of accusation and language. Remember also, this forum promises to be non-toxic. I will send an email off to Peter to see if I can help.

If that doesn’t get us on the path to resolution, here’s what I’d recommend. IK has a contact us form on their site, that isn’t intended for customer support, but if that form no longer exists, use the only contact form you can, and explain that. Avoid inflammatory language. Just state the facts. Take a screenshot of what you entered. Then if you don’t hear baclk or get a resolution in a timely manner, take the screenshot and post it to IK’s Facebook page and to their X page.  I’ll send Peter an email right now. I have bunch of things to get done tonight not related to the site, but I will ask him to respond on this thread. Perhaps he’s working behind the scenes and has no answers. I would also expect that the hostile tone of this thread might mean he’s done posting here. I could understand that if that’s the case. That is the impact of piling on developers, especially at a new forum with a small number of community members.

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