Reply To: Get Total Studio 5 MAX fo$/€99.99 (TS4 MAX users) and intro prices all around

[Peter-IK]

I am not in tech support but frequently relay issues that are brought up to me to our Support Manager.  I have done so in Fleer’s case and bumped that again yesterday.  It will be taken care of.

On our forum, it is clearly stated as rule #1 that it is not a support forum and there are other rules that are in place and moderators will remove posts that are support issues (and are verified to have support attention) and there are clear guidelines posted as to what to do to get a ticket escalated if unhappy with the way it is being handled.  Support issues are not going to be discussed back and forth on the forum directly and if there is a support ticket then it can be escalated and/or continued in that support ticket.  I apologize if these rules are not satisfactory for some but they are the IK Forum rules and participation requires adherence to those rules, please do not get frustrated with admins or moderators who are simply doing their (frequently volunteer) job.

As of Monday morning the Morley and Signature Collections issues that some were having were absolutely fixed.  If it still is an issue, please simply respond to your IK Support ticket and they will figure out why it isn’t working for you.  They can continue to assist you and resolve that issue.

For anybody worried about Total Studio 5 MAX, everything unlocks properly as of that fix, and there are no global issues logged that would preclude any gear/products from being unlocked and used at this time.

I represent IK Multimedia so I will post official things. I also may just post random things as a real human being because I also represent one of those. I will try to be clear when I'm just speaking as Peter, instead of "Peter from IK".

I make no promises to be 100% accurate in doing so, though. 🙂

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