Reply To: Karanyi Customer Experience. Caveat Emptor.

[Peter DeLegge]

I want to update this thread.

I used Karanyi’s customer support form the other day to share this story. I don’t know the owner or owners of Karanyi and they don’t know me; I’m just a regular paying customer. Their support person, Oilver, got back to me with a friendly email. He told me that he forwarded on my message to the company’s management. As, I’m sure this is a very small business with no more than a few employees, I would expect if they care, we’ll hear back from them.

Once again, I want people to use this forum to share their honest experiences with developers and all the companies in this industry that we buy from. I believe that benefits others and smart companies listen to positive and negative feedback, bad ones ignore negative feedback or worse — like Fluffy Audio — attack those who publicly share negative experiences. I think we should give all businesses in this space the benefit of the doubt and an opportunity to share their side and make things right when there’s a problem — because problems are a reality for every business.

Companies have power in this sense. But this community provides a platform to musicians and producers that won’t be obstructed by the commercial interests of the site owner like most communities, especially, in my personal experience, VI-Control. I’m always going to ensure this a place where fairness and openness is the standard. However, I will always prioritize the interests of our musician and producer community members. Businesses have power due to their spending  — for example, the advertising and sponsorships they do on sites like VI-Control. Affiliate relationships also can be a place for a business to leverage power. If you want to see how little influence that has with me, I invite you to look at the thread when Best Service went down. Zero shilling for the retailer. Zero spin. Zero censoring of honest, civil conversations.

LinkedMusicians Founder. Your friend who keeps the beat.

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