Reply To: Karanyi Customer Experience. Caveat Emptor.

[Peter DeLegge]

On Kirean said

Pardon my French, but holy shhhhiiiiiieeeet.

Company gets the easiest chance for free good PR on a silver platter and apparently throws it in the trash.

In general, what’s wrong with audio plugin creators/companies and why are so many of them operating in an antagonist way and actively trying to push customers away?

Imagine getting someone who got wronged to say “Yeah, they screwed up at first, but in the end, they did me solid.” Might be just me, but to me that sounds like really good publicity.

Instead, luckily I guess, this really makes being a customer easy when you know which places do not want your money.

Spot on. I think it’s really clear, these are small business people with huge egos and no commitment to good ethics.

Karanyi’s habit of jacking up their list prices before offering discounts is a pretty big tip off that the company doesn’t have good ehtics. But, of course, those bad practices pale in comparison to how they screwed Jorge around. And, I know, like me, that you also have a marketing background and realize what a bad idea it was for this developer to manage this the way it did. I went into this assuming the guy would do the right thing. I even sent him an email (prior to the one above), sharing my bio and recommending that he should restore all of Jorge’s deleted libraries, at no cost, as a good will gesture — and i mentioned to him how it would turn the whole situation around for Jorge and everyone who reads this thread. Instead, this thread turned me personally from a customer — who granted, hated their sleazy promotional practices, but otherwise, had positive experiences — into to someone who canceled my two email subscriptions and won’t buy from them again. In fact, I’m expecting, based on how they treated Jorge that they may end up terminating my account (if they do, I’ll share it here; one upside of having this site is that we can all share our honest experiences — good and bad — with the companies we buy from without being concerned that the site owner will censor them; as long as people aren’t spreading malicious / libelous rumors, and just sharing their personal experiences, it will stay up).

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