Karanyi Customer Experience. Caveat Emptor.

[peter]

EDIT: This thread began as a deal thread. Then @jorge shared his negative experience with the developer. What happened next, IMO, should give anyone pause before dealing with this developer.

This won’t work until July 12, 2025, tomorrow. Karanyi Lofi Keys has a regular price of $59.65.

https://www.fatfreecartpro.com/i/14erz?card

Alternative link (the above link only handles 1,000 licenses per day):

https://bpb.dpdcart.com/cart/add?product_id=245286&method_id=267978

Here’s what it sounds like:

• This topic was modified 2 months, 1 week ago by peter.

LinkedMusicians Founder. Your friend who keeps the beat.

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4

[jorge]

I hate this company.

Anyway, the licenses have been restarted 15 minutes ago and we have only 10.000 licenses more.

Computer scientist by profession, and musician as a hobby
https://jorgeserranomusic.com/

1

[patrickwichrowski]

On jorge said

I hate this company.

 

Why?

New album soon!

https://linktr.ee/patrickwichrowski

[jorge]

On patrickwichrowski said

On jorge said

I hate this company.

 

Why?

New album soon!

https://linktr.ee/patrickwichrowski

It’s a long history Patrick.
I wrote about it some time ago in the Cakewalk forum.

 

In summary and in quick words, I found a glitch in the web site, and I got some products free. I notified to Karanyi, and they blocked my account including all the content I got with the glitch and the content that I paid for it.

I tried to mediate with them, but it was not possible. I contacted with the boss of the company via LinkedIn to explain him my point of views, but I am waiting a reply from him.

In other words… after this, that is a failure of Karanyi, is one of the companies that I try to avoid, and that I have marked as one of the worst customer experience.

I could have hurt them badly if I had wanted to, but they didn’t even think about it… and I’m not like that either. So, finally, I wish them the best of the wishes, but for me that company does not exist at the moment.

 

 

Computer scientist by profession, and musician as a hobby
https://jorgeserranomusic.com/

1

[peter]

@jorge I recall, very well, how you told me about this in the past. I can understand why Karanyi’s ownership didn’t trust you. In their shoes, I likely wouldn’t either. So, I don’t think that they’re unethical. I just think that they just didn’t trust you. So here’s what I propose:

I’ll reach out to them. I explain how long I’ve known you, that you’re a decent man and a computer scientist. That you are not a hacker, as I’m certain was their concern about you. And I’ll propose that put out an olive branch. I feel very confident that I can get this resolved. And no, I don’t know them. I am a customer, but I’ve never had a conversation with anyone their beyond a support question several years ago.

What do you say? This is the power for good that this community can have that no other community in this space cares about. If people are wronged — or in this case, if there is a misunderstanding — we can use this forum to help get things resolved. If I thought Karanyi were a bad actor, if I thought they were ill-intended and not ethical, I would never contact them. But everything about your story leads me to believe this all about their not having trust that you are a decent man, like I know you are and I will vouch for that.

You’re call. But I would love to help get this resolved.

LinkedMusicians Founder. Your friend who keeps the beat.

Check out my music. 

3

[jorge]

@peter thanks for sharing and thanks for your offer, but I don’t trust today in Karanyi. Tomorrow… I will see.

I can not understand, why after share with them the failure and the glitch (I gave them all the info. The glitch and and how to find that info using Google with a simple text search to show them that the site was not comprometed), they didn’t give me a “thank you” or a “we have to talk”,… they blocked me directly without reply me. And the worst thing was that they blocked the products that I bought too.

Due that, I don’t want to know anything from them.
Karanyi didn’t want to think, hear, or take the correct decision.
They could to have do the same, after take a talk with me, but they took the quick and easy way, the frustation way.
They took me as a thieft and I can not accept that.

What I’m about to say isn’t excessive pride.
They should apologize to me.
I don’t want to talk to them again to resolve the relationship with a client they broke off.

So, today, I say to Karanyi:
You take your way that I will take mine.
I don’t know what will happen in the future, but they should change the things how they trust in their customers.

Computer scientist by profession, and musician as a hobby
https://jorgeserranomusic.com/

1

[peter]

I think this situation can easily be resolved. There’s nothing in what you’ve shared that leads me to believe that Karanyi is a bad company. They just — wrongly — thought that you could be a bad actor. I just sent them a message using their contact form (I don’t know anyone from the company, I’m just a regular paying customer). I linked to this thread.

As a customer, I only once reached out to their customer support, and it was a very positive experience. So, my guess is that they’re decent people, they just — wrongly — believed that you were a bad actor. I could understand that misperception after you grabbed a bunch of their products without paying. Yes, they should have spent more time listening, but even good small businesses make mistakes.

I believe that all of this is a result of misunderstandings, not bad intentions, and can easily be resolved. I hope that will happen soon.

LinkedMusicians Founder. Your friend who keeps the beat.

Check out my music. 

1

[jorge]

@pete I understand your intention, and it’s commendable.

One thing here to be clear:
I am not talking about the Karanyi products.
I am talking about the Karanyi customer experience only.

Your comment encourages me to add more information about what happened, because if they access this thread, I want they to read it, even people from Karanyi who may not have received all the information correctly.

I should point out that the link Google gave me was from Karanyi.
A web page from their website.
That page was empty (title, footer and little more), but when I logged in with my username, sometimes (not always), it generated a voucher for my user.
I tried the voucher one day, and it worked. I thought that was because I have bought some product in the past.
A time later, when I went to that web page, I received other voucher, and I tried to use it… and it worked.

I mean… I didn’t do anything strange.
Everything was really simple, straightforward.
I didn’t force anything at all.

If Karanyi had a bug or glitch there, it was Karanyi’s fault.
But after I notified them, they decided to sanction me.

Was it my mistake to use the coupon?
Depends.
I had to do something easy. To wait to see an offer from Karanyi, and use the voucher.
I didn’t do any strange action from my side.
And yes, doing tests, I used some vouchers to get free products from them.

I have to share here that I have found other glitches and back doors with other companies and developers, and I have notified them the failures.
I have received some “thanks” messages, I maintain my account with all those companies, and one time, a developer told me after be notified that he would like to receive some of money in one free purchase I did,… and I payed to that developer.

I mean that there are many ways to manage this.
But Karanyi, has been the worst in my experience.

I think that some companies have to learn in the path of the customer experience and open the view to try to understand all spaces.

• This reply was modified 3 months ago by jorge.

Computer scientist by profession, and musician as a hobby
https://jorgeserranomusic.com/

2

[peter]

I want to update this thread.

I used Karanyi’s customer support form the other day to share this story. I don’t know the owner or owners of Karanyi and they don’t know me; I’m just a regular paying customer. Their support person, Oilver, got back to me with a friendly email. He told me that he forwarded on my message to the company’s management. As, I’m sure this is a very small business with no more than a few employees, I would expect if they care, we’ll hear back from them.

Once again, I want people to use this forum to share their honest experiences with developers and all the companies in this industry that we buy from. I believe that benefits others and smart companies listen to positive and negative feedback, bad ones ignore negative feedback or worse — like Fluffy Audio — attack those who publicly share negative experiences. I think we should give all businesses in this space the benefit of the doubt and an opportunity to share their side and make things right when there’s a problem — because problems are a reality for every business.

Companies have power in this sense. But this community provides a platform to musicians and producers that won’t be obstructed by the commercial interests of the site owner like most communities, especially, in my personal experience, VI-Control. I’m always going to ensure this a place where fairness and openness is the standard. However, I will always prioritize the interests of our musician and producer community members. Businesses have power due to their spending  — for example, the advertising and sponsorships they do on sites like VI-Control. Affiliate relationships also can be a place for a business to leverage power. If you want to see how little influence that has with me, I invite you to look at the thread when Best Service went down. Zero shilling for the retailer. Zero spin. Zero censoring of honest, civil conversations.

LinkedMusicians Founder. Your friend who keeps the beat.

Check out my music. 

3

[karanyi]

Hi Jorge,

I’m Dani Karanyi, founder of Karanyi Sounds. I’ve checked our system with the team, and we couldn’t find any record of the case you mentioned. Just to clarify our general approach: we never block anyone who contacts us in good faith—especially not someone who points out a potential security issue, even if they accessed free content from us. While such cases are rare, we typically express our appreciation and even offer a gift coupon as a thank-you.

If you could share the exact case you’re referring to—or send me the details—that would really help. We’re a small team, but we take customer support and artist-first communication very seriously. That’s why I personally want to follow up on anything that may not reflect our values.

That said, I wasn’t able to find your message on LinkedIn. If you could DM me your real name and the email you used for purchases or support tickets, it would allow us to investigate properly. Otherwise, we simply don’t have enough to go on.

Also, from what I can see, it appears you haven’t actually made any purchases from us so far. All the downloads associated with your name in our system are free products—you haven’t bought any paid items. The only exception is Synths DX, which you also downloaded using a free coupon.

Given this, I honestly don’t understand why you’d feel the need to hate on us—especially since there’s been no financial loss on your end. Yet despite that, your comments are quite publicly disparaging.

Looking forward to hearing your thoughts.

Also, thanks to Peter for flagging your comment—appreciated.

Looking forward to your reply,
Dani

• This reply was modified 2 months, 4 weeks ago by karanyi.

3

[peter]

On karanyi said

Hi Jorge,

I’m Dani Karanyi, founder of Karanyi Sounds. I’ve checked our system with the team, and we couldn’t find any record of the case you mentioned. Just to clarify our general approach: we never block anyone who contacts us in good faith—especially not someone who points out a potential security issue, even if they accessed free content from us. While such cases are rare, we typically express our appreciation and even offer a gift coupon as a thank-you.

If you could share the exact case you’re referring to—or send me the details—that would really help. We’re a small team, but we take customer support and artist-first communication very seriously. That’s why I personally want to follow up on anything that may not reflect our values.

That said, I wasn’t able to find your message on LinkedIn. If you could DM me your real name and the email you used for purchases or support tickets, it would allow us to investigate properly. Otherwise, we simply don’t have enough to go on.

Also, from what I can see, it appears you haven’t actually made any purchases from us so far. All the downloads associated with your name in our system are free products—you haven’t bought any paid items. The only exception is Synths DX, which you also downloaded using a free coupon.

Given this, I honestly don’t understand why you’d feel the need to hate on us—especially since there’s been no financial loss on your end. Yet despite that, your comments are quite publicly disparaging.

Looking forward to hearing your thoughts.

Also, thanks to Peter for flagging your comment—appreciated.

Looking forward to your reply,
Dani

Thanks for coming here and responding.

I do get the sense that we can get this resolved. Jorge has told me that he has purchased several products from your site and retail partners. Hopefully, he can respond and we can get to a better place. I am optimistic.

To our community, when a developer takes the time to respond and listen, as Dani has. that says a lot about them and their values. My take is that this all resulted from a misunderstanding, and if everyone can listen to one another, it can be resolved. I know that Jorge has made clear that he likes their work. Of course, I do too, and I’ve only had good experiences. Until the other day, Dani didn’t know who I was or that I have this community, so it’s not due to any favoritism; I’ve just been a regular customer.

Just be kind and respectful, listen to each other, empathize, and I believe we’ll get there and the thread can go back to appreciating Karanyi’s plugins.

LinkedMusicians Founder. Your friend who keeps the beat.

Check out my music. 

1

[jorge]

Hi Dani

Thanks a lot for your comment and nice to meet you.

I think that your understanding is wrong. I have made numerous purchases from Karanyi and its retailer partners.

Karanyi Sounds
08/04/2022
23,64€

Karanyi Sounds
09/04/2022
13,46€

Audio Plugins Deals
27/04/2022
14,69€

VST Buzz
03/06/2022
18,15€

Karanyi Sounds
12/06/2022
9,09€

Total: 79,03€

About If I was banned or not, this is the message that Oliver wrote me after contact you about this situation:

Hi Jorge,

 

We consider all past transactions done from our side. Because of the usage of the coupons that you used for the latest purchases we cannot grant you access to that account anymore.

 

I hope you understand.

 

Best:
oliver

 

KaranyiSounds.com

Considering this information, could you understand my disappointment with your company and my attempts to reach out to you privately, not being responded to with any degree of courtesy and professionalism?

I have tried to solve things with your company.
I have been open and honest, and have been treated poorly.
I get it if you’re company is upset about the glitch, but I have been a paying customer of your company, both directly and through its retailer partners, and the treatment I’ve received has been abysmal.
If your company would have told me that the glitch sale items would be deactivated, that’s fine, but it went on a mission to stop the products I paid for from Karanyi direct and his partners from working and I think that was unprofessional and simply wrong. I would hope you could understand and admit that mistakes were made by your company.
I don’t expect you to be perfect, but this seems malicious against a customer.

In the other hand, a thing that Karanyi did well:
– Karanyi returned me the money in the 3 purchases done. Thank you. All correct with Karanyi.

Other indirect actions I had to do:
– I could recover the money I paid with VST in a voucher that I had to use in other moment.
– With Audio Plugins Deals was different, because they gave me a voucher with them that I can not use because is in in the wallet rewards system of that company, and it is impossible to use it.

 

Dani, trust me. I appreciate your work and effort, the Oliver ones too and the rest of your team.
I don’t want to hurt your company, reputation and the hard work that you do but these are the facts.
I try to understand your position.
Try to do the same with me.

I know that everything I’m sharing with you will make you better.

Kr,

Jorge

 

Computer scientist by profession, and musician as a hobby
https://jorgeserranomusic.com/

[peter]

@jorge This is strange. The developer registered here and made one reply, and when you thoroughly explained the issue — with receipts for everything — he disappeared. No communications whatsoever. I would have at least expected that he would have stated that he needed time to check into what you posted. Has he contacted you, @jorge?

LinkedMusicians Founder. Your friend who keeps the beat.

Check out my music. 

4

[jorge]

Hi @Peter

Well, I haven’t received any messages (neither in this thread nor via DM).
I’m guessing he’s very busy and hasn’t had time to respond.

Computer scientist by profession, and musician as a hobby
https://jorgeserranomusic.com/

[antler]

Let’s just hope this doesn’t go the same way as another audio software developer who used to distribute through a well known retailer. They previously spoke about that retailer’s discount coupons on (I think it was) their own forum. Then they decided to discontinue using that retailer, wanting all customers who bought through said retailer to buy an upgrade from the developer’s own website. When asked why the price was as steep as it was, they repeatedly said they knew nothing of the retailer’s discount coupons. 🙄

[peter]

Okay, it’s been 6 days and no response from Karanyi. That is disappointing.

LinkedMusicians Founder. Your friend who keeps the beat.

Check out my music. 

1

[Tianzii]

The reason I’m not gonna use this in my projects is because after I’ve got Minipol for free a while back on Gumroad, and used within one of my projects, it was built using a certificate that now is expired and the install package and vst can not be verified and therefore I’m unable to fully open my old project. And I don’t want this to ever happen again. So… even if I’ve got it, I don’t think I’ll ever use it. 🙁

• This reply was modified 2 months, 3 weeks ago by Tianzii.
• This reply was modified 2 months, 3 weeks ago by Tianzii.

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1

[peter]

Karanyi just sent out another email with a promotion, but I’ve decided to put them on pause, and it’s not just because of the way they mismanaged the situation with @jorge. Let me explain.

Karanyi has long engaged in a deceptive marketing practice where they jack up their list prices and then give out fake cash to customers to get deals that really aren’t deals. Deceptively inflating prices for sales violates US FTC marketing regulations and marketing laws in many countries in Europe and Asia. It’s the reason that I haven’t joined Kanayi’s affiliate program.

But the way they have dealt with Jorge hits closer to home. I care about people in this community. I don’t believe what Karanyi has done with Jorge is right and they had the opportunity to make it right and they didn’t. I get that Jorge started that he hated Karanyi — the company. But when you are a business owner, you put on your big boy or big girl pants and you learn to be bigger than that. Karanyi obviously screwed up in this situation. They forced a good — paying customer – out of paid products. Yes, they refunded him, then they forced him to seek refunds from resellers that he purchased their products from.

That was unprofessional, petty, and just plain wrong.

I created this forum out of my passion for making music, out of my passion for ethics and transparency, and kindness to others. Karanyi failed on the ethics front. I was gentle before. I held back, expecting the developer to do the right thing — I even took it for granted that since he took the time to post here that he was interested in making things right with his former customer. He clearly didn’t. I don’t anticipate that I will be posting Karanyi’s sales in the future. Our members can feel free to post their sales. But Jorge and others who have had bad experiences with this developer are free to share their experiences in those threads. I would just ask that instead of posting, “I hate this developer” always explain the WHY. Tell the story of why you recommend against purchasing from the developer. Inform people about your experience.

Increasingly, the big forums censor this stuff when it’s critical of their advertisers and sponsors. I can guarantee you that I never will. If this developer wants to make things right — PUBLICLY — he can do so. If not. Fine by me. I won’t be buying more of their plugins or posting sales threads for a developer I no longer feel good about. I don’t even trust that there won’t be repercussions for my own account after learning what they did to Jorge. Will they tell me that since I posted a negative opinion of their practices that my plugins are no longer going to be usable? I don’t trust that won’t happen. I’m out when it comes to this developer. There are a lot of other choices, a lot of developers who provide great service and don’t engage in deceptive marketing practices or the kinds of things this developer did to one of our own (Jorge).

LinkedMusicians Founder. Your friend who keeps the beat.

Check out my music. 

6

[Zargg]

Had I known how this company treats its customers, I wouldn’t have purchased anything from them, or taken the freebie above.

Customer service (or any communication from the company) is important to me, and behaving like this to a customer is a no-no.

10 days since the 1 post, and no clarification from them is not a good look for them.

All the best.

Present past for the future

4

[jorge]

Thank you all for your support!

I think this is an excellent opportunity for Karanyi to learn, improve, and teach them how to properly handle a difficult situation.
But this is only possible if they want it.

First, I confirm that I have not received any communication from Karanyi.

Second, a self-criticism.
Please excuse me for using the word “hate” and not explaining the “why” in one of my messages. I didn’t handle it well.
“Hate” is a harsh, rude, and negative word, but I want to clarify that I wasn’t referring to Karanyi products, but rather to the company and how they manage their relationships with their customers.

Regarding the coupons, I would like to clarify that the ones I used were generated by the Karanyi website; I didn’t purchase them through a retailer, and I had to log in to get them… as a customer!
I think this is a key point in this story.
Anyway, I still think Dani is very busy or that he keeps investigating, but the truth is, I’m very disappointed because I thought it could be a great opportunity to put things right and prove myself wrong, which apparently isn’t the case.

But I trust people and I like giving second chances.

Otherwise, thank you very much, Peter, because I find it very helpful to share these kinds of experiences with respect and an open mind.
Next time, I’ll try to avoid the bad language and share the “why.”

I’m learning too.

Computer scientist by profession, and musician as a hobby
https://jorgeserranomusic.com/

7

[peter]

My email to Karanyi following this thread:

“I’m certainly not telling anyone how to run their business, but when the member of LinkedMusicians (also, KVR, VI-Control, and Cakewalk Forums) posted his experience on the site’s forum, I anticipated that after giving the developer a chance to respond, the situation would be happily resolved. I didn’t expect that Dani would come there make one post, ask the guy a question — which he answered — and Dani never returned. Not just as a business person, but as a customer, that was a terrible look, and to be really candid, it destroyed my opinion of your company.

The guy who posted is a community member, not a real-life friend of mine or an acquaintance. He seems like a very reasonable person. He’s been posting his bad experience about Karanyi for at least a couple of years — starting at Cakewalk Forums, which is where our community grew from. I’m not sure if Dani forgot to get back to the guy or not, but i actually stopped posting deals from Karanyi after that. He would have been better off not responding than the post he made. As I wrote in that thread, any of our community members can post deals from Karanyi, but after witnessing how that guy was treated, I no longer can. I created this community to be non-toxic, but also a place where customers of sample library and plugin developers can share their opinions and experiences honestly, because I know that the big forums are increasingly censoring negative experiences about their advertisers. I’ll never do that. I want developers to be treated with respect — and I wasn’t crazy about this guy writing that he hates Karanyi, but after what he shared, I can understand why he does. Mark me down as disappointed in Karanyi and how they treated that guy. That was wrong and, I think, rather foolish.

– Peter”

LinkedMusicians Founder. Your friend who keeps the beat.

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7

[peter]

@jorge So, I sent Karanyi the above email yesterday. As expected, they didn’t respond. I did a Google search on their customer service ratings and came across their Trustpilot page and…well, you can see for yourself:

https://www.trustpilot.com/review/karanyisounds.com

LinkedMusicians Founder. Your friend who keeps the beat.

Check out my music. 

122

[jorge]

On peter said

@jorge So, I sent Karanyi the above email yesterday. As expected, they didn’t respond. I did a Google search on their customer service ratings and came across their Trustpilot page and…well, you can see for yourself:

https://www.trustpilot.com/review/karanyisounds.com

LinkedMusicians Founder. Your friend who keeps the beat.

Thank you @peter, and sorry for the delay Peter, but I’ve taken a few days off.

Interesting the info from TrustPilot.

Either way, I respect how they want to do business with their clients. I don’t agree, but I respect it. It’s not my company, nor do I work there. I don’t wish the worst on them or anyone else. Everyone chooses their own path.

Computer scientist by profession, and musician as a hobby
https://jorgeserranomusic.com/

[Kirean]

Pardon my French, but holy shhhhiiiiiieeeet.

Company gets the easiest chance for free good PR on a silver platter and apparently throws it in the trash.

In general, what’s wrong with audio plugin creators/companies and why are so many of them operating in an antagonist way and actively trying to push customers away?

Imagine getting someone who got wronged to say “Yeah, they screwed up at first, but in the end, they did me solid.” Might be just me, but to me that sounds like really good publicity.

Instead, luckily I guess, this really makes being a customer easy when you know which places do not want your money.

52

[peter]

On Kirean said

Pardon my French, but holy shhhhiiiiiieeeet.

Company gets the easiest chance for free good PR on a silver platter and apparently throws it in the trash.

In general, what’s wrong with audio plugin creators/companies and why are so many of them operating in an antagonist way and actively trying to push customers away?

Imagine getting someone who got wronged to say “Yeah, they screwed up at first, but in the end, they did me solid.” Might be just me, but to me that sounds like really good publicity.

Instead, luckily I guess, this really makes being a customer easy when you know which places do not want your money.

Spot on. I think it’s really clear, these are small business people with huge egos and no commitment to good ethics.

Karanyi’s habit of jacking up their list prices before offering discounts is a pretty big tip off that the company doesn’t have good ehtics. But, of course, those bad practices pale in comparison to how they screwed Jorge around. And, I know, like me, that you also have a marketing background and realize what a bad idea it was for this developer to manage this the way it did. I went into this assuming the guy would do the right thing. I even sent him an email (prior to the one above), sharing my bio and recommending that he should restore all of Jorge’s deleted libraries, at no cost, as a good will gesture — and i mentioned to him how it would turn the whole situation around for Jorge and everyone who reads this thread. Instead, this thread turned me personally from a customer — who granted, hated their sleazy promotional practices, but otherwise, had positive experiences — into to someone who canceled my two email subscriptions and won’t buy from them again. In fact, I’m expecting, based on how they treated Jorge that they may end up terminating my account (if they do, I’ll share it here; one upside of having this site is that we can all share our honest experiences — good and bad — with the companies we buy from without being concerned that the site owner will censor them; as long as people aren’t spreading malicious / libelous rumors, and just sharing their personal experiences, it will stay up).

LinkedMusicians Founder. Your friend who keeps the beat.

Check out my music. 

6

[jorge]

Hi all

I replied in this thread some days ago but I don’t know why the message I wrote has not been published. But it was not important.

 

I would like to share in this thead something I was keeping in mi mind.

When @peter contacted with Karanyi and he told me, I really thought… “puff, how lazy!”
In fact, I lost my interest for the Karanyi products after my experience with them.

But well, we all make mistakes, so I though… “what the hell! Let’s try to get back to square one.”

 

However, and after these weeks, from my point of view there are three true points.

• The first one is that nothing changed. For me is sad confirm this because I like to give more opportunities to the people, but is something that is not in my hand.
• The second is that this forum is very new, and it’s possible that Dani thought this thread and the comments on it wouldn’t be relevant. If Dani reads this, I want to share with him that he should never underestimate anything. Life is surprising and opportunities, big or small, should never be missed.
• The third thing I’ve been thinking about is the possibility that Dani might not be able to recover information about me, to confirm or not about my comments, either because it’s been lost or deleted. If this were the case, the problem would be different and more serious. But again… is not in my hand.

 

I’d like to end with some thoughts:

• I lost my interest in the Karanyi company and the products they sell after my experience. I think that reestablish that is possible, but it requires determination and courage.
• Achieving success and trust takes a lot of effort.
• Losing it takes just a few seconds.

 

Kr and enjoy the summer

Computer scientist by profession, and musician as a hobby
https://jorgeserranomusic.com/

4

[Zargg]

I forgot to unsubscribe from their email list, so got an email today with some offer.

I was still thinkin about this thread/issue with Karanyi

I ended up answering that email with this response:

After seeing how Dani Karanyi treated Jorge on the Linked Musicians site (https://linkedmusicians.com/forums/topic/karanyi-is-giving-away-10000-licenses-of-lofi-keys-to-bpb/#post-1000032874), and the customer support he didn’t get at all, I’ll never purchase from you again.
You had a chance to make things right and just disappeared leaving all, or at least most of those who saw that lack of communication in the same boat as me, never wanting to have anything with your business (model) anymore. Shame on you!
I will also tell this to all my musician friends to stay way clear of your company, as there is no honor in your way of doing business, and the total lack of customer service.
Ken/Zargg, Member of Linked Musicians.

Present past for the future

13

[peter]

@zargg I love that kind of empathy for others your message reflects. It’s very gratifying to see that you get the whole meaning behind this community. It makes me very grateful that you’re a part of it. Thank you so much for sharing that. It made my day.

LinkedMusicians Founder. Your friend who keeps the beat.

Check out my music. 

21

[peter]

Reading through the comments in this thread, I realize we’ve all wondered about the reasoning behind why Dani Karanyi would post once and then completely blow it off. It seems arrogant. I think it’s rather likely that our community being small is a factor. But every developer would be wise not to write off this community because it’s small and new. Why? While I’m known as a digital marketing strategist, I know SEO very well. Subsequently, while I didn’t obsess over SEO on this site because of time limitations, I did a good deal of things to ensure this site does well in search and AI. As a result, this thread comes up on searches for “karanyi” plus other keywords.

So even if the developer has no interest in doing the right thing, he’d still be wise to do the smart thing. At this point, I don’t think a developer that took this long to act is motivated by ethics, at most, they’ll try damage control if they realize that customers or former customers reporting bad experiences can hurt them. It’s reactive, and that to me, doesn’t reflect sincerity. Sure, they might post here again, because they found a customer told them that he was leaving because of this, but if that’s what it takes to motivate a company — they’re not a company that I would ever trust again.

LinkedMusicians Founder. Your friend who keeps the beat.

Check out my music. 

4

[patrickwichrowski]

The same guys that post in this little site also post in the big ones.

New album soon!

https://linktr.ee/patrickwichrowski

4

[peter]

I was just looking over our site’s website analytics report for the past 28 days and found that this topic appeared high for pages with the most traffic from Google. People searching for Karanyi are seeing this page in results. You could say that it’s instant karma for the developer.

Personally, I’ve unsubscribed to Karanyi’s email lists (although they continued to come until I used Gmail’s tool to stop that). I no longer post Karanyi sales, directly or through retailers. I suppose if they have a freebie or something for one dollar, as they have in the past, I would probably post those deals. And a reminder, LinkedMusicians members are free to post sales from this developer if they want. But if someone does post a sale and Jorge or anyone else wants to link to this thread to make people aware of how Karanyi mistreated a member of our community and was completely unrepentant when called out for it, I’m good with that. In fact, I think it would be doing our community members a favor. There are a wealth of talented developers battling for our money. Karanyi makes okay plugins. There are a ton of other developers making similar plugins and patches that are as good or better. So, for me, they are easily replaced.

LinkedMusicians Founder. Your friend who keeps the beat.

Check out my music. 

41

[peter]

Following this thread and learning about @jorge’s terrible experience with Karanyi and finding that their owner didn’t even care, as we can all witness, I, as a former customer, unsubscribed to their email lists. And then unsubscribed again after the emails kept coming. And unsubscribed again after the emails kept coming. And unsubscribed again after the emails still kept coming. And today reported it as SPAM to GMAIL. The email address listed is support@karanyisounds.com, which really isn’t an email address that should not be used for marketing emails. Between the SPAM and Karanyi’s use of inflating their prices significantly and issuing discount vouchers, they’ve earned a place in my list of developers to avoid and I no longer post their promotions.

LinkedMusicians Founder. Your friend who keeps the beat.

Check out my music. 

7

[Author]

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