On June 28, 2025 at 10:39 am Brian said
My purchases after December 2022 are missing from “My Products” but everything is in “My Orders”.  Importantly, the serials (including recent) are viewable by clicking the folder icon in “My Orders”. My “BestCoin” balance looks about right from what I recall.  I sent them a note, but I am not concerned.

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Thanks for the insights, @antler, it’s much appreciated.

I emailed Best Service right after my above post. A customer service representative replied to me and said everything was restored when he responded to my email — in 17 minutes (yes, I realize that the site was down 17 days, so maybe there is something to that number with Best Service) –…Read More

On June 28, 2025 at 5:42 am Yan said
My recent purchases are missing since beginning of 2023

November 2022 is my last purchase shown. They really should have communicated with us to let us know that these problems exist. I might expect this from the one and two-man retail shops, but Best Service is large enough to have done so much better. I was…Read More