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Get Total Studio 5 MAX fo$/€99.99 (TS4 MAX users) and intro prices all around
- This topic has 37 replies, 12 voices, and was last updated 10 months, 2 weeks ago by .
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I represent IK Multimedia so I will post official things. I also may just post random things as a real human being because I also represent one of those. I will try to be clear when I'm just speaking as Peter, instead of "Peter from IK".
I make no promises to be 100% accurate in doing so, though. 🙂
7Buyer beware.
I bought this. The Morley Collection doesn’t get added to your account. I pointed this out, Peter_IK said it was “fixed on the back end”
I responded that, no, it is not fixed at the back end at all. I was told to contact support. Go to the support page, all I get is a FAQ that has ZERO to do with this issue.
[MODERATOR NOTE: The Community Rules-violating portion of this post has been removed, and a screenshot has been taken to maintain a record of the violations. Members can and are encouraged to share positive and negative experiences with the companies we use. However, using this community to personally and professionally attack, and disparage other members is never acceptable and creates a hostile environment for the attacked individual, which goes against the core values of this community. On a smaller note, IK does not have a customer support forum as was asserted in this post but has a support ticket system. Peter-IK is not involved in the management of IK support, as was asserted in this post. The conspriratorial nature of this post took it even further beyond the pale.]
13Buyer beware….
I get that there seems to be a problem that has been identified by multiple people here and Peter appears to be attempting to help get it fixed. How long has this problem gone on?
FTR, I’m good with you sharing on the forum, but this thread has turned very hostile and all of this can be expressed without the venom.
I get that you, Fleer, and, I think, Bapu, are frustrated and I really apprecaite all of you and would like to see this resolved — and I want people to share good and bad experinces here, but we still want to uphold values of civility and respect for one another — including developer members — as long as they’re ethical. While IK may be not acting quickly, no evidence has been presented that theyre unethical as you’ve asserted, and I don’t think Peter deserves to be treated in the manner you’re treating him, making personal and professional attacks, which clearly violate the written policy of this community.As I understand it, Peter doesn’t manage customer or tech support and those employees don’t report to him. He handles digital marketing and affiliate marketing. So the most he can do is ask his fellow employees to take care of things.
If there’s more to the story, please share it. Because the “whitewashing” is a highly inflammatory statement, and I don’t see anything that warrants that kind of accusation and language. Remember also, this forum promises to be non-toxic. I will send an email off to Peter to see if I can help.
If that doesn’t get us on the path to resolution, here’s what I’d recommend. IK has a contact us form on their site, that isn’t intended for customer support, but if that form no longer exists, use the only contact form you can, and explain that. Avoid inflammatory language. Just state the facts. Take a screenshot of what you entered. Then if you don’t hear baclk or get a resolution in a timely manner, take the screenshot and post it to IK’s Facebook page and to their X page. I’ll send Peter an email right now. I have bunch of things to get done tonight not related to the site, but I will ask him to respond on this thread. Perhaps he’s working behind the scenes and has no answers. I would also expect that the hostile tone of this thread might mean he’s done posting here. I could understand that if that’s the case. That is the impact of piling on developers, especially at a new forum with a small number of community members.
LinkedMusicians Founder. Your friend who keeps the beat.
Check out my music.
4[MODERATOR NOTE:
Upon review by this community’s moderation team, it was agreed that this post violated several of LinkedMusicians Community Rules, including attacking a fellow forum member personally and professionally and engaging in demeaning and disparaging remarks against another forum member. Sharing negative experiences with the companies we use is always allowed, but making personal or professional attacks on our members and defaming them is a clear violation of our Community Rules. We take our commitment to maintaining a non-toxic and friendly community very seriously, and this individual did not meet that standard and was not interested in making a commitment to complying with our Community Rules when contacted.
We remove posts that create a hostile environment for other members, as this individual’s post clearly did. A screenshot was taken to preserve a record of violations. – Peter]
[MODERATOR NOTE:
Upon review by this community’s moderation team, it was agreed that this post violated several of LinkedMusicians Community Rules, including attacking a fellow forum member personally and professionally and engaging in demeaning and disparaging remarks against another forum member. Sharing negative experiences with the companies we use is always allowed, but making personal or professional attacks on our members and defaming them is a clear violation of our Community Rules. We take our commitment to maintaining a non-toxic and friendly community very seriously, and this individual did not meet that standard and was not interested in making a commitment to complying with our Community Rules when contacted.
We remove posts that create a hostile environment for other members, as this individual’s post clearly did. A screenshot was taken to preserve a record of violations. – Peter]
What I referred to as whitewashing…
I never wrote or implied that I don’t want you or others discussing your experiences here with developers — good and bad — I do want you and all members sharing their honest experiences good and bad, it helps others. We just need to keep conversations and posts respectful/civil, and this thread is clearly falling short on civility and you’re using this forum to attack another forum member, which is a clear violation of our community policy.
In this situation, I’ve known Peter for more than 20 years, and he’s always been a decent guy. I’ve been an IK customer even before I got to know Peter — I knew Peter before he worked at IK. I’ve been a customer of IK since the early 00s and they’ve always been fair. My guess is that they’re having some kind of issue and not able to deliver quickly (that’s a complete guess) and not handling this optimally. But I cannot imagine that they’re out to screw anyone. I don’t think that they’ve suddenly become a fly by night operation. Are they capable of making mistakes in how they respond to negative feedback — most companies are.
I think you’re just really frustrated, and that’s human. It’s just not okay to use the forum to disparage other members. Now, if you wanted to project it onto IK as a company and express your frustration with the company as opposed to Peter or some employee, I don’t find that to be so problematic. But Peter is a member of this community, and in this community, the rules are to be civil to one another — that’s the part of this thread that needs to change, not sharing your experiences.
Now, if you want to vent to me, you can DM me. I see my role here not as warden, but as a peacemaker, and I want to use my friendship with Peter to see if I can help get this situation that led to this thread straightened out, if at all possible. My guess is that Peter wants the same, but doesn’t have the ability to make that happen quickly. With my own business, my rule is that we must always communicate with the customer, even if we don’t have the ideal news, we still need to promptly communicate, and it seems clear that IK hasn’t done a good job on that level and it’s led to you guys being pretty unhappy. I get that and I empathize. Let’s see if we can change that. I at least want to try to help.
LinkedMusicians Founder. Your friend who keeps the beat.
Check out my music.
2Wow, @peter-ik, thanks for the kind words. It is great to have you here, and just think about how far you and I go back. I wonder if my KVR account has PMs from the early days? That would be amusing to see.
As far as the Peter #2 thing, nooooo, we can do better than that. Although I think that’s pretty much just your sense of humor. How about Peter T?
Finally, as I feel lthat I’m kind of like the host here — and you and I have known each other a loooooong time — I think it would be great if people got to know more about you — the person, and musician as opposed to you in a your professional capacity. You have this great musical background and most people here probably have no idea. If you’re game, one of my favorite threads EVER, which was inspired by an old thread on KVR from probably 2002 where someone asked everyone to post an old band photo of themselves — contains 7 questions I ask members to share about their musical backgrounds and interests. The feedback from those who’ve done it has been overwhelmingly positive. I’d love to see you do it — and anyone else reading this who hasn’t done it already. Here’s the link (it’s in a private part of the site that can only be seen by registered members, not search engines or lurkers) :
Please Answer these 7 Questions to Get to Know Each Other A Little Better
Done. You just like to get me rambling.
Maybe, but that helps keep things interesting and I like that everyone gets to know a little more about each other, and hopefully appreciates each other a little more from that experience.
LinkedMusicians Founder. Your friend who keeps the beat.
Check out my music.
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